Thank you for choosing to shop with www.fondgem.com. Our aim is to deliver your orders to you as efficiently and securely as possible. Please review our shipping policy for essential information on shipping methods, costs, and related details.

Processing Time

Orders are typically processed within 1-3 business days of receiving payment. Our team works diligently to ensure your order is carefully prepared and ready for shipment.

Shipping Methods

We offer various shipping methods tailored to your preferences. At checkout, you can select your preferred shipping option based on speed and cost.

Shipping Costs

Shipping costs are calculated at checkout based on the selected shipping method and your delivery address. You will be able to view the shipping costs before completing your purchase.

International Shipping

www.fondgem.com proudly offers international shipping to select countries. Please be aware that international shipping may be subject to customs duties and taxes. These additional charges are the responsibility of the recipient.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing a tracking number. Use this number to monitor your shipment's progress and estimated delivery date.

Potential Delays

We understand that unforeseen circumstances such as pandemics, customs processing, and other factors can impact shipping times. We appreciate your understanding in such situations and assure you that we are committed to keeping you informed about your order's status.

Undeliverable Packages

If a package is undeliverable due to an incorrect address or other issues, we will contact you for a corrected address. If we are unable to reach you, the order may be canceled, and a refund issued.

Contact Us

If you have any questions or concerns about your order or our shipping policy, please contact us at [email protected]. Our customer service team is ready to assist you.

Thank you for choosing www.fondgem.com. Your satisfaction is our priority!